Zoom announces AI features that act as your personal assistant

Zoom is jumping on the AI bandwagon with new features that help you stay on top of meetings.

On Monday, the video conferencing company announced additions to its AI-powered tool Zoom IQ. The new features leverage OpenAI's Large Language Model, or LLM, to summarize meetings, generate recaps, and draft chat and email responses. On the heels of announcements from Microsoft, Google, and Slack, Zoom is the latest major productivity tool to get the AI treatment.

Companies that offer services for businesses are going hard on AI, especially now that OpenAI has launched an API. Microsoft recently announced a similar tool for all of its Office apps called Copilot. Google added AI features for Gmail and Google Docs, and Salesforce launched the ChatGPT app for Slack. LLMs are able to quickly digest and analyze large amounts of information. So, the recent widespread availability of this technology is a game-changer for people who feel like there aren't enough hours in the day. With these kinds of AI integrations, it's like everyone gets their own personal assistant.

Compose chat responses with Zoom IQ. Credit: Zoom

Zoom IQ already uses AI to give users meeting information through chapters, highlights from recordings, and action items. But it is taking it a step further by integrating OpenAI's powerful generative AI model. If you're late to a meeting, Zoom IQ can summarize in real time what you've missed and ask questions for you. Using text prompts, it can generate brainstorms using Zoom's whiteboard tool. Zoom IQ can also generate meeting recaps and action items and post in Team Chat, Zoom's version of Slack, or summarize threads within Team Chat in case you step away from your computer and come back to a flurry of messages. If your Zoom account is integrated with your email and calendar, it can pull relevant information into a meeting agenda or compose an email draft.

The company says it will begin rolling out new Zoom IQ chat compose and Zoom IQ email compose in April to "select customers by invitation." The new Zoom IQ meeting summary features will be "available more broadly."

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