OpenAI employees can apparently complain directly to Sam Altman
OpenAI employees apparently have a quick way to reach founder and CEO Sam Altman , Fortune reported. It's an e mail address, friction@openai.com , and its purpose is to give employees a place to report company problems that OpenAI's leadership team can triage and handle. SEE ALSO: What is OpenAI Astra? Everything we know about the new — and possibly dangerous — new model The friction@ inbox has existed for a while, according to Fortune , but its use widened when Fidji Simo joined OpenAI as CEO of Applications in the fall of 2025. Simo went on a "listening tour" to better understand problems across the company, and formalized the friction@ process. She assigned Irina Kofman, VP of strategic initiatives and operations, to monitor the inbox and ensure that issues were resolved. Simo also established a monthly, company-wide Slack update to track progress, Fortune reported. Simo has since left OpenAI, but these p...